National Highways has announced that a new service provider Conduent will become responsible for vehicle identification, payment system and account management for journeys across the Dartford Crossing. Emovis will continue to issue and manage enquiries related to Penalty Charge Notices (PCNs).
These changes mean that account holders, including the pay-as-you-go customers, need to re-validate their payment cards from 28th July to avoid a PCN. If customers take no action, crossings will not be automatically paid because of invalid payment details.