When your fleet vehicles are off the road, whether for scheduled maintenance, repair, or an accident, it’s disruptive. At KINTO, we understand how important it is to get your fleet moving again as quickly as possible.
Our market-leading support services and dedicated, experienced team are here to ensure vehicles and drivers remain operational and mobile at all times.
Fleet managers aren’t given the technical training to understand labour rates, repair costs, or whether the right parts are being fitted. As a result of this, many businesses that manage their fleet maintenance internally find themselves paying bills with little idea as to whether they are correct or fair. They therefore experience rising costs, over-running budgets, and an overwhelming amount of admin.
KINTO’s maintenance management service solves that problem instantly. With an impressive team of vehicle technicians and accredited mechanics, we ensure you’re paying the right prices for your fleet maintenance and provide the costs in one consolidated and itemised bill. If monthly payments suit you better, we’ll provide itemised monthly invoices.
By placing your vehicle maintenance in the hands of our team, you’ll be safe in the knowledge that qualified mechanics are overseeing every repair, including routine servicing and fast-fits. Our experts will not only be familiar with your vehicle's history, but they’ll also know what work should, or shouldn’t, be carried out, how long it should take, and how much it should cost. And our zero-tolerance approach means their approval is needed prior to any work being carried out.
Vehicle downtime is disruptive and costly, so keeping your fleet moving is our priority. That’s why we’re proud to say that the average time off-road for our customers was just 2.5 days in 2023. How do we achieve this? We use the Toyota Production System (TPS), a unique approach that enables us to provide market-leading fleet support.
What differentiates KINTO from other fleet managers is that we understand the difference between downtime reporting and downtime management. Our in-house downtime management team works closely with our technical and accident management teams. Their role is to proactively monitor all vehicles off-road (VOR), maintaining regular contact with garages so that each vehicle is repaired and reunited with its driver as quickly as possible. By addressing each downtime event individually, we’re able to track and chase every stage of the repair to actively reduce time off-road.
The basis of our downtime control system is to ensure that all key stages in the repair cycle are proactively managed, from the moment the vehicle is booked in to work completion and vehicle return.
This is achieved through a combination of efficient systems, proven processes, active dialogue, and tenacious chasing. Our repair management system sends repeated reminders to garages for repair updates, while our team monitors every VOR to establish repair time, remaining in close contact with our technical and accident teams to quickly resolve potential hold-ups.
Our accident management team is based under the same roof as our downtime, technical, rental, and account management teams, enabling close collaboration and ongoing dialogue.
Within the team is our own IMI Accredited repairs specialist, who oversees all authorisation of work. Sitting within the in-house team, their 14 years' experience helps them save customers an additional 12%–14% by checking and challenging repair costs.
We also operate our own accident management system, built and provided to us by FMG but unique to KINTO and integrating Audatex Imaging.
By developing a bespoke version of FMG’s system, we've combined our expertise with theirs, resulting in a system specifically tailored for KINTO’s customers, driven by the power of the FMG network.
Tyre & Glass Replacement
Working closely with service providers means we offer competitive rates. Plus, with our 24-hours a day repair service, one request to our team is all it takes to get your repairs booked in at a time that’s convenient to you.
Breakdown
Breakdowns are inevitable when running a fleet of vehicles, so when the worst happens, we're on hand to help. Providing support 24/7, 365 days a year, we’ll get your vehicles back on the road again as soon as possible.
This service can be supplied as part of a fully maintained contract or as a fleet-managed arrangement.
Fleet Admin Manager - East Midlands Ambulance Service
"As we use the Crown Commercial Services (CCS) Portal the pricing is always competitive, but KINTO are always good on pricing. The customer service we received is outstanding and the order process seems to be quicker than most other companies. We receive constant updates throughout the order process and arranging delivery is always quick and simple. Our account manager is always on hand to help with general queries and questions and always replies quickly. They have far exceeded our expectation with the customer service they provide. This is the main reason I would recommend KINTO."
Commercial Manager - GFSL
“The approach KINTO delivered was true collaboration. The knowledge and support provided by our Strategic Account Manager and his wider team was outstanding and their proposal demonstrated value for money which resulted in a compliant GFSL contract being awarded. GFSL are very much looking forward to working with KINTO to roll out the new fleet and developing our relationship.”
Senior Reward Manager - INCORA
"At Incora, our green agenda is important to us so we look at ways of reducing our carbon footprint across our organisation. Having a green company car scheme supports this. We offer PHEV and EVs only to employees who are eligible for the scheme, we also help them get set up by installing charge points at their homes and as well as providing workplace charging. We work with KINTO, as it was clear that they shared our values and have the ability to support us as we continue to further improve upon our green agenda."
