Our customers do not choose KINTO simply because we offer a great range of fleet management and funding solutions. They choose us because of ‘who we are’ and ‘how we do things’.
At KINTO, our ‘can do’ attitude is visible in everything we do – so is our friendly culture and positive buzz.
With all departments under one roof, there’s also real team spirit and a sense of ‘one-ness’.
Staff seem to really love the smaller touches, such as new starter lunches which make us a bit different.We take staff well-being very seriously. By listening to everyone’s views through our staff surveys, being transparent by sharing driver and customer feedback, and investing in our people through on-going training, we all enjoy what we do – and customers can sense this.
We’ve always believed that happy staff will deliver fantastic customer service, and that’s why we enjoy such high ratings in our customer and driver surveys, and proudly remain an accredited member of the Institute of Customer Service.
We want the best for our customers and they want the best for us!
Jo Causon - CEO of The Institute of Customer Service
KINTO’s ServiceMark achievement is testament to their strong focus on understanding the needs of their customers and committed to continuous improvement. Their success is a sign that colleagues throughout the organisation recognise that a customer service strategy is an essential ingredient for success.
Company Secretary - The Disabilities Trust
KINTO have been running our fleet for some time now and the service is one of excellent quality, tailored to our specific requirements. In addition, the customer service has been consistently reliable and friendly, all the team have a truly excellent focus on client care, and are willing to adapt to our requirements whenever possible.
